Refund Policy
Your satisfaction matters to us. Here's everything you need to know about our refund process and policies at Fylendos Grimax.
Refund Eligibility
We understand that sometimes circumstances change, and you might need to request a refund. Our refund policy is designed to be fair while maintaining the quality of our career development programs.
- Requests must be submitted within 14 days of course enrollment
- Less than 25% of course content has been accessed
- No certificates or completion badges have been issued
- Account shows genuine engagement attempts with the material
- Technical issues preventing access have been reported within 48 hours
Important: Refunds are processed on a case-by-case basis. We carefully review each request to ensure fairness for all our students while maintaining program integrity.
Refund Process
Getting your refund processed is straightforward when you follow these steps. We've streamlined our process to make it as simple as possible while ensuring all necessary information is collected.
Submit Request
Contact our support team at [email protected] with your refund request. Include your enrollment details and reason for the request.
Account Review
Our team reviews your account activity, enrollment date, and course progress to verify eligibility under our refund policy guidelines.
Approval & Processing
Once approved, refunds are processed within 5-7 business days back to your original payment method. You'll receive confirmation via email.
Payment Method Specifics
Different payment methods have varying processing times and procedures. Here's what to expect based on how you originally paid for your course.
- Credit/Debit Cards: Refunds appear within 3-5 business days on your statement
- Bank Transfer: Direct deposits processed within 5-7 business days
- Digital Wallets: Instant to 24-hour processing for most providers
- UPI Payments: Typically processed within 1-2 business days
Processing Time Notice
While we process refunds quickly on our end, your bank or payment provider may take additional time to credit your account. Contact your financial institution if you don't see the refund after the expected timeframe.
Special Circumstances
We recognize that unique situations sometimes arise. Here are some special circumstances where different refund considerations may apply.
- Medical Emergencies: Extended refund windows considered with documentation
- Technical Issues: Full refunds available if we cannot resolve access problems
- Duplicate Purchases: Immediate refund processing for accidental double enrollments
- Course Cancellations: Full refunds if we cancel or discontinue a program
Each special circumstance is evaluated individually. We believe in treating our students fairly and will work with you to find the best solution when unexpected situations occur.
Non-Refundable Items
While we strive to accommodate refund requests, certain items and services cannot be refunded once accessed or completed.
- Completed courses with issued certificates
- One-on-one coaching sessions that have occurred
- Downloaded materials and resources
- Live webinar recordings after participation
- Courses accessed beyond the 25% completion threshold
Before enrolling, we encourage you to review course previews and descriptions carefully. This helps ensure the program meets your expectations and reduces the need for refund requests.
Need Help with a Refund?
Email Us: [email protected]
Call Us: +919855596967
Office: Off. No. 17, Block C-6, First Floor
near Avadh Banquet Hall, Sanjay Palace
Agra, Uttar Pradesh 282002, India
Our support team typically responds to refund inquiries within 24 hours during business days.